Where is my order?

Either contact us directly or go to ‘My Account’ to learn more.

Shipping and delivery time

FREE shipping on all orders. Delivery takes 3-4 weeks on average. Items that can be shipped in 3-5 days are specially marked. The shipping times can be found for each item under the respective description point.

Payment

We use the payment service providers Snipcart and Stripe to ensure secure payment by credit card and Paypal. Buying on account is currently only possible for corporate customers. If you are a corporate customer please contact us via contact

Returns

You can exchange items within the 14-day period after arrival if you return the items to our Vienna address. If you wish to exchange an unopened item please contact us via live chat or Contact.

Privacy policy

We have a separate page for our privacy policy. Briefly summarized: We use Facbook Ads and Google Ads to serve ads and Google Analytics and Google TagManager to improve our website. Our CRM is Hubspot, with which we manage customer requests. On your first visit to the website you will be asked for cookies. If you refuse them, none of the tools will process your data (except in the case of a contact, where only essential contact information is used).

Other question?

Simply contact us via the live chat (bottom right) or write us a message.

// //